Our Policy

OUR POLICY

 ORDERING CAKES: Once your cake is ordered you will be sent an invoice that can be paid on. 

Your cake must be paid before it is made and/or delivered. ALL CUSTOM CAKES MUST BE PAID AT LEAST 5 DAYS BEFORE DELIVERY NO EXCEPTIONS. 

CHANGES, REFUNDS & CANCELLATIONS: All custom orders will come with a description “contract” which will cover all details of the cake. This description must be agreed upon before the cake is made. 

ORDER CHANGES – We require 72 hours notice for All changes. No changes to size, flavor or decoration can be made after this time. We are always happy to add cupcakes to orders in the event that you need to serve more guests. Leftover cake can be frozen for another day in the event you have ordered too much for your guest count. 

REFUNDS: We promise to do our best to provide the best tasting & best looking cakes & bakery items around. Custom orders are created with love by our talented staff just for you. Please keep in mind that no two pieces of art made by people are ever exactly alike. $50 NON-REFUNDABLE FEE IS REQUIRED FOR ALL SPECIAL ORDERS -Deposit refunds will not be made for cancellations of any kind, but will be applied to your order as a credit in the event that a change of date occurs due to family emergency. Due to the handcrafted nature of our products, we are unable to provide full refunds or exchanges of any cakes, cupcakes or cookies in most cases. Once a cake has been delivered to you or a designated party it is considered "Accepted". All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color shade or general decoration design will not be honored. If you need to postpone your cake for another date, we require at least one week notice. With less notice, we can reschedule your order (depending on availability) however you may incur an extra charge to re-bake the cake/recreate the elements on the cake. If you'd like to change the flavor of your cake, we require 72 hours’ notice. 3D Cakes require at least one week's notice if changes need to be made to the cake or to the date. While it makes us very sad to make mistakes, and we will never knowingly disappoint you, please remember that people, not machines are designing your cakes. No refunds will be given for color selections or minor design discrepancies Please keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions. DEPOSITS ARE NON-REFUNDABLE. If you cancel a cake order before we have a chance to deliver it to you, there is NO Refund. If you pre-paid in full, or placed a partial deposit, you will NOT get a refund if you cancel your order before we have a chance to deliver it to you. $50 NON-REFUNDABLE FEE IS REQUIRED FOR ALL SPECIAL ORDERS -Deposit refunds will not be made for cancellations of any kind, but will be applied to your order as a credit in the event that a change of date occurs due to family emergency. 

We aim to make the most delicious and beautiful cakes we can. If you are unhappy with the taste or flavor we appreciate all feedback, however no refunds are given once the cake is delivered or consumed.